Who We Are:

Grain is a pioneering fintech startup based in the heart of Tel Aviv. We offer  embedded cross-currency solutions tailored for software platforms and marketplaces. Grain was founded by seasoned entrepreneurs, formerly of financial institutions such as  Barclays, Deutsche Bank, as well as other renowned fintech startups. Grain is backed by leading venture capital firms and prominent financial institutions. At Grain, we offer an opportunity to shape the fintech landscape and be a part of a community that's committed to excellence.

Qualifications:

• 3+ years of operations experience, with 2+ years in KYC/KYB processes and partner onboarding flows.

• Experience working with agreements and contracts, including drafting, reviewing, and ensuring compliance.

• Strong understanding of operational processes, with the ability to lead and optimize onboarding activities for partners.

• Proven experience managing high-performing teams or leading cross-functional projects.

• Familiarity with maintaining and enhancing operational relationships with internal and external partners.

• Expertise in handling payment recovery services, including resolving issues related to payment discrepancies, dispute resolutions, and transaction recalls.

• Solid understanding of fintech operations, accounts payable/receivable (AP/AR), and B2B strategies.

• Experience working in a global team environment, effectively collaborating across different time zones and cultures.

A Day in the Life and How You’ll Make an Impact:

• Oversee the end-to-end onboarding process for partners, ensuring compliance with KYC/KYB regulations and seamless integration into operational workflows.

• Maintain and improve processes related to onboarding, agreements, and partner flow, ensuring accuracy and efficiency.

• Work closely with internal teams such as Risk & Compliance, Legal, Product, and Customer Experience to support operational goals and resolve escalations.

• Monitor and address issues involving payment irregularities, fraud reporting, and recovery efforts across payment channels (ACH, Wire, Push Transaction Recalls).

• Collaborate with partners to ensure adherence to agreements and ongoing operational success.

• Identify and troubleshoot technical or business issues affecting operations, coordinating with cross-functional teams to resolve them efficiently.

• Support strategic initiatives to drive operational efficiency, manage risks, and enhance the onboarding and payment experience for partners.

• Ensure compliance with industry standards and proactively address emerging risks in onboarding and payment operations.

Work Schedule:

Monday through Friday.